Continual investment in team expansion and development are important factors to retaining a strong reputation in the area and achieving goals. Whether it’s the expertise and product knowledge of the sales teams or the reliability and efficiency of its drivers and operations team, going above and beyond to provide outstanding service to customers is Thetford’s mantra.
Jane Smith, Sales Office Manager, explains how Thetford’s service priority is driving the branch’s strong success: “Our leading focus has been to grow our operations so we meet the needs of our customers. This ranges from product availability through to making sure our deliveries are consistently met in full, punctual and correct first time.
“An important focus is also our growing team. Our employees include those with experience in the industry and new recruits with fresh skills and talent, and we pride ourselves in providing opportunities for our people to learn at whatever stage of their career. Ultimately, this strengthens our offering and value to customers, and helps us maintain the high level of service and support our customers have come to expect.”
Two examples are Stephen Rumsey, who was recently promoted to Warehouse Supervisor, providing valuable support to Mark Quadling, Thetford’s Operations Manager; and Liam Betts who joins the sales team.
Jane continues: “Stephen is versatile in his role and is a great example of the importance of internal promotions and development to support our continuing growth and expansion plans.
“We arrange on-site training with manufacturers and encourage our teams to learn from more experienced colleagues, while also providing the opportunity for our salespeople to build their overall understanding by familiarising themselves with Operations. This breeds a culture of learning and continuous improvement, which ultimately benefits our customers.
“Our newest recruit to the Internal Sales team, Liam Betts, is rapidly developing in his product knowledge and customer service skills and integrating with the knowledgeable and cohesive team already in place. Everybody is keen to expand their know-how into new areas, with versatility and teamwork ensuring that our people provide collective expertise across the interior solutions envelope.”
Call us on 01842 777711 to find out how the Thetford team can support your next interior fit-out project or email us at thetford@nevilllong.co.uk.
If you’re in the area and would like to discuss your project needs in person, then drop into our Trade Counter and speak to our friendly team >
10 Burrell Way Trade Park
Thetford
Norfolk
IP24 3RW
www.encon.co.uk/about/branch-locator/nevill-long-thetford
Nationwide Delivery
