Situated in a prime location in Chorley with ideal transport links, Encon & Nevill Long North West offers product ranges from all four specialist divisions of The Encon Group: Encon Insulation, Nevill Long Interior Systems, Encon Technical Solutions and Encon Construction Products.
In the latest instalment of our Passive Fire Protection Specialist interviews, Gary Burgess talks us through how he supports customers in his role as Internal Sales and Passive Fire Protection Specialist at the branch…
Gary comments: “We are very proud of the close relationships we have with our customers; they appreciate everything we do for them and in return they are loyal to us. It’s important for us to understand our customers on a deeper level to ensure a mutually trusting relationship, so I make a point of checking in regularly so I know what they need and how I can support their projects."
“Recently I had the opportunity to catch up with many of my customers and suppliers at our Burning Wisdom Fire Protection Showcase held at our North West branch. It was a fantastic chance to get together in person to strengthen that connection, as well as develop our collective passive fire protection knowledge."
“Insightful seminars by the Association for Specialist Fire Protection (ASFP), Laing O’Rourke and Promat opened a lot of eyes about regulations and best practices, particularly relating to new legislation such as the Building Safety Act. The event was concluded by Neville White, our Business Development Director for Fire Protection, outlining how a trusted distributor partner can add value."
“Gathering key industry figures at events like this helps to start important conversations around fire safety and builds competency in our industry, something I’m really passionate about. I continually build on my own knowledge by attending training with manufacturers including Promat, Rockwool, Quelfire and Kemwell PFP and immersing myself in the industry by speaking to decision-makers at all levels. Customers appreciate this commitment to my ongoing development and know they can rely on my support.”
Our customers not only benefit from reassurance of supply, but they can also leverage our close relationships with manufacturers to access expert support from their technical teams.
Gary explains: “We pride ourselves on our ability to add value to customer projects by acting as an essential conduit between manufacturers and end users. We meet regularly with key manufacturers and engage with them at an early stage to ensure we can supply the appropriate solutions to meet project demands."
“Our branch facilities are second to none, ensuring we have key product lines in stock to respond to customer demands at short notice, which is especially important in passive fire protection where product availability is vital to meeting specifications. Our 104,000 sq ft warehouse comes into its own in this respect, meaning we have extensive stock on the ground and ready to be delivered to sites across the region by our dedicated fleet."
“Just over a year ago we opened Encon & Nevill Long Wrexham which further expands our service capabilities, offering faster response times to customers in North Wales while also providing opportunities for manufacturers and customers to make the most of project requirements in the region. This all contributes to the value we add and helps our customers trust us to deliver on their needs.”
To find out more about how Encon & Nevill Long North West can support your project needs, call the team on 01257 248 220 or email northwest@encon.co.uk.
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